Refund & Billing Policy

Overview

This Refund & Billing Policy ("Policy") governs the subscription fees and payment terms for Vendors using Reachly Inc. ("Reachly," "we," "us," or "our"). By subscribing to our services, you agree to the terms outlined below.

Billing & Subscription Terms

2.1 Subscription Model

Reachly operates on a monthly subscription basis. Vendors pay a recurring fee for access to our platform and lead-matching services. We do not charge per lead.

2.2 Automatic Renewal

Subscriptions automatically renew at the end of each billing cycle.
By subscribing, you authorize Reachly to charge your payment method on file for each renewal period.
You may cancel your subscription at any time before the next billing cycle to avoid future charges.

2.3 Payment Methods & Processing

Payments are processed through a secure online banking system, which allows for invoice-based and direct payment requests.
Vendors will receive a secure payment link for transactions.
You agree to provide accurate and up-to-date billing information.

No Refund Policy

3.1 All Payments Are Final

Reachly does not offer refunds or credits for any reason, including unused time, subscription downgrades, or early cancellations.
Vendors are responsible for managing their subscriptions and ensuring cancellations are processed before renewal.

3.2 Charge Disputes

If you believe a charge was made in error, you must contact Reachly at billing@reachly.ca before initiating a chargeback.
Unauthorized chargebacks may result in account suspension or permanent termination.
Vendors who initiate a chargeback without prior communication may be banned from the platform and subject to collection efforts for disputed amounts.

Cancellation Policy

4.1 Vendor Cancellation

Vendors may cancel their subscription at any time via their account settings.
Cancellation stops future billing but does not result in a refund.
Vendors will retain access to their subscription until the end of the current billing period.

4.2 Termination by Reachly

We reserve the right to suspend or terminate a Vendor’s subscription if:

There is a payment failure that is not resolved within 14 business days.
The Vendor violates our Terms of Service or engages in fraudulent activities.
The Vendor abuses the platform or misuses lead information.
The Vendor engages in excessive chargebacks or payment disputes.
The Vendor is found to have misrepresented information during the subscription process.
Reachly reserves the right to pursue collection efforts for any unpaid balances. Vendors may be subject to late fees and legal action if outstanding payments are not resolved.

Subscription Changes

5.1 Upgrades & Downgrades

Vendors can upgrade their subscription at any time, and the new plan will take effect immediately.
Upgrades may result in an immediate charge based on the new plan. The new billing cycle will adjust accordingly.
Downgrades take effect at the start of the next billing cycle. No prorated refunds or credits will be issued for mid-cycle downgrades.

5.2 Pricing Changes

Reachly reserves the right to adjust pricing. Vendors will be notified in advance of any changes to their subscription fees.

Service Availability & Liability Limitation

Reachly does not guarantee uninterrupted service and shall not be liable for any losses, damages, or lost business opportunities resulting from temporary outages, maintenance, or external payment processing issues.
Reachly is not responsible for payment failures caused by third-party banks, payment processors, or incorrect billing details provided by Vendors.

For billing inquiries, subscription management, or disputes, contact us at: billing@reachly.ca